Online Services

Contact the customer service team, make a payment, give feedback, request a service or report an issue. Please note that office hours are 8.30am to 5.00pm, Monday to Friday.  For urgent response out of office hours please call Security on 1300 653 643.

Report Issues

Report a problem or a maintenance issue. Click on the images to report on specific issues.

Request a Service

Here you can request for services, including holiday patrols, tree pruning, new rubbish bins, request for traffic count and dispute a parking infringement. Click on the image to select the type of service you require.


The City of Melville strives to provide quality services and uses customer feedback to improve it's products and services. Feedback can be given in the form of compliments, complaints and/or suggestions.


There are plenty of ways you can stay in touch with City of Melville!


Pay your rates, parking infringement, invoices and more. Click on the images to select your option.

Lodge or Apply

Here you can apply for rates rebate, jobs within the Council, a building licence or book for the use of a park or reserve.You can also request to change your details.