Community and Business Perceptions Survey

Every two years residents and the business community are asked about their perceptions of services, infrastructure and facilities, to help inform future plans and improvements. The latest survey was in March and April 2016.

In March and April 2016, an external research organisation took a comprehensive survey of more than 400 residents and 100 businesses to find out how satisfied residents and business owners are with the City of Melville. The results are statistically valid, being at the 95% confidence level.

Thank you to everyone who participated.

Data was summarised into a percentage of how satisfied people were with certain areas and aspects of the City of Melville, and was compared with other Local Governments to benchmark the City within the industry.
 
Download the 2016 Community Perceptions Survey Full Report and the 2016 Business Perceptions Survey Full Report.

While there are areas to improve, the City leads the WA Local Government industry in 12 areas for community satisfaction, including graffiti removal, waste collections and recycling services.

The City also set five industry high standards among business perceptions including safety and security, roads and traffic management.

Interestingly, satisfaction with parking (for residents) and traffic management (for businesses) received the highest satisfaction score for the City of Melville amongst other local governments, but are also areas residents and businesses would like a continued focus on.
The City has developed a number of strategies to address identified priority areas, which will be incorporated into plans for future service delivery.
 

What did the community say?

•    97% are satisfied with the City of Melville as a place to live
•    78% are satisfied with the value for money from rates
•    90% are satisfied with the City of Melville as a governing organisation

Priorities from residents for the City to focus upon are:
•    Informing and consulting residents about local issues
•    The condition of roads
•    Traffic management
•    Parking
•    Footpaths and cycleways

Industry high standards set for community satisfaction with:
•    City’s overall image
•    The range of commercial services available in the area
•    Library and information services
•    Community buildings, halls and toilets
•    Housing density and design
•    Parking
•    Streetscapes
•    Street lighting
•    Storm water drainage
•    Weekly waste collections
•    Recycling services
•    Graffiti removal services
 

What did businesses say?

•    83% are satisfied with the City of Melville as a place to operate their business
•    71% are satisfied with the City of Melville as a governing organisation

Priorities from businesses for the City to focus on are:
•    Informing businesses about local issues
•    Traffic management
•    Parking in commercial areas

Industry high standards set for businesses’ satisfaction with:
•    Safety and security
•    Roads
•    Traffic management
•    Street lighting
•    Access to public transport
 

For past survey results, please contact the City of Melville.